Frequently Asked Questions
Everything you need to know about bringing Allora home.
What is the typical shipping time for furniture and decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via our white-glove service typically arrive within 2-4 weeks depending on your location.
Do you offer international shipping?
Currently, Allora ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders soon.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Yes, at Allora we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view status updates in your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger purchases.